Question 1

CAN I ORDER BULK FOR CORPORATE GIFTS?

Accepted Answer

YES! we would love to help to get your office or organization into reducing waste by helping you out with a bulk order.

Question 2

ARE YOUR PRODUCTS MICROWAVE AND DISHWASHER SAFE?

Accepted Answer

Yes, they are microwave safe, but not dishwasher safe. We do prefer washing our products by a soft sponge and the dish soap directly after each use to extend their lifespan.

Question 3

WHAT ARE THE SMALL HAIRLINE CRACKS IN THE GLAZE ON MY CUP?

Accepted Answer

The lines you see in the glaze on some ceramics is due to “glaze crazing” and is a perfectly normal feature of many glazes.

Don’t worry, glaze craze is not a crack and will not affect the functional or hygienic aspects of your item. Don’t be alarmed if the glaze on your cup continues to craze over time, this is also perfectly normal.

Glaze crazing occurs in some glazes where the shrinkage rate of the clay differs to the shrinkage rate in the glaze resulting in a beautiful crackled, sometimes eggshell effect. The thickness of the glaze application will determine the amount of crazing, (if any) so not all ceramics will feature a craze.

Question 4

CAN I EXCHANGE OR RETURN MY ORDER?

Accepted Answer

Unfortunately no, we don't accept returns or exchanges unless the item was damaged upon arrival, as ceramics is a delicate business and we follow a specific process when we package our products, so that they don’t get broken while delivery.

Question 5

DO YOU SHIP INTERNATIONALLY?

Accepted Answer

Unfortunately, no at the moment.

FAQ