الشحن و التوصيل
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Kindly note that Crockera Home has right to ask for a deposit before dispatching order that can be paid online.
Fragile Policy
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يرجى ملاحظة أن المنتجات القابلة للكسر غير مؤهلة للاسترداد أو الاستبدال.
نظراً لحساسية هذه المنتجات، لا يمكننا قبول إرجاعها بعد تسليمها. مع ذلك ، في حال استلامكم منتجاً تالفاً، يرجى التواصل مع خدمة العملاء خلال 24 ساعة من استلام طلبكم لنتمكن من مساعدتكم على الفور.
Loungewear Refund And Exchange Policy
We’re happy to offer a size exchange for your order.
Exchanges:
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are accepted within 3 days of receiving your order, provided item is unused, unwashed, and في its original packaging and condition.
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Once we receive returned item and inspect it, we’ll ship new size to you.
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Please note that an additional shipping fee will be applied for exchange process.
Refunds:
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are processed only after we receive and inspect returned item. Once product arrives back to us, we’ll carefully check that it’s unused, unwashed, and في its original condition and packaging.
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If it meets these conditions, your refund will be issued online through Instapay, any mobile wallet or bank accounts.
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Please note that both original and return shipping fees will be deducted from refund amount.
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Refunds can take up to 10 working days to be processed.
